Who we are
Suggested text: Our website address is: https://ultimatedesign.uk.
Privacy & Data Usage Policy
Effective Date: 21 June 2026
Ultimate Design Studio Limited (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect your information when you visit our website, submit enquiries, request quotations, or use our services.
Information We Collect
We may collect and process the following information:
- Your name, company name, and job title.
- Contact information including email address, telephone number, and postal address.
- Project information, site addresses, drawings, specifications, photographs, and supporting documentation.
- Information submitted through contact forms, quotation requests, surveys, and correspondence.
- Technical information including IP address, browser type, operating system, device information, and website usage data.
- Cookie and analytics information used to improve website performance and user experience.
How We Use Your Information
The information you provide may be used for:
- Understanding your project requirements and objectives.
- Assessing the scope and feasibility of proposed works.
- Preparing quotations, proposals, and fee estimates.
- Producing drawings, calculations, reports, specifications, and engineering documentation.
- Managing and administering projects.
- Communicating with clients, contractors, consultants, architects, and local authorities where necessary.
- Responding to enquiries and providing customer support.
- Issuing invoices, processing payments, and maintaining financial records.
- Complying with legal, regulatory, insurance, and professional obligations.
- Improving our services, website functionality, and customer experience.
Contact Forms and Online Enquiries
When you submit an enquiry or upload project information through our website, you consent to Ultimate Design Studio Limited collecting and processing that information for the purpose of evaluating your enquiry, preparing quotations, delivering professional services, and managing any resulting project.
Information submitted through our forms will only be used for legitimate business purposes related to the services we provide.
Comments
If comments are enabled on our website, we collect the information shown in the comment form together with the visitor’s IP address and browser details to assist with spam detection and website security.
Media Uploads
If you upload images or documents to our website, you should avoid uploading files containing embedded location data (EXIF GPS). Visitors may be able to download and extract such information from publicly accessible files.
Cookies
Our website uses cookies to improve user experience, analyse website traffic, and enhance functionality.
Cookies may be used to:
- Remember user preferences.
- Improve website performance.
- Monitor website traffic and visitor behaviour.
- Support security and login functions.
- Enable analytics and website optimisation.
You can disable cookies through your browser settings; however, some website features may not function correctly.
Embedded Content
Pages on this website may contain embedded content from third-party websites such as YouTube, Google Maps, Vimeo, LinkedIn, or other external services.
Embedded content behaves in the same manner as if you had visited the external website directly. Those websites may collect data, use cookies, and monitor your interaction with their content.
Sharing Information
We do not sell, rent, or trade your personal information to third parties.
Information may be shared where necessary with:
- Professional consultants and advisers.
- Contractors and subcontractors.
- Architects and design teams.
- Local authorities and regulatory bodies.
- Software providers and secure cloud storage services.
- Legal, accounting, insurance, and compliance professionals.
Such sharing will only occur where necessary to deliver services, administer projects, or comply with legal obligations.
Data Security
We implement appropriate technical, organisational, and administrative safeguards to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.
While we take reasonable measures to protect data, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal and project-related information only for as long as necessary to:
- Deliver our services.
- Comply with contractual obligations.
- Meet legal, accounting, insurance, and regulatory requirements.
- Defend potential legal claims.
Project records may be retained for several years where required by law, professional obligations, or insurance requirements.
Your Rights
Under UK data protection legislation, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate information.
- Request deletion of personal information where applicable.
- Restrict or object to certain processing activities.
- Request a copy of the information we hold about you.
Requests should be submitted using the contact details below.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the content, privacy practices, or security of third-party websites. Users should review the privacy policies of those websites separately.
Contact Information
Ultimate Design Studio Limited
1 Commerce Road
Brentford
TW8 8LE
Email: info@ultimatedesign.uk
If you have any questions regarding this policy or how your information is processed, please contact us using the details above.